Détails de l'opportunité
JOB TITLE: Case Management Specialist
Team / Programme: Program Development & Quality
Location: Greater Cairo, with at least 50% frequent travel to Aswan and the North Coast
Grade: 3
Contract Duration: 6 months, with possibility of extension subject to budget availability
Child Safeguarding Level
Level 3 – The post holder will have frequent and/or intensive contact with children and/or young people, including through work in country programmes, site visits, or responsibility for implementing staff vetting processes.
Role Purpose
The Case Management (CM) Specialist will play a critical role in reviewing and strengthening Save the Children Egypt’s Case Management (CM) systems, including Standard Operating Procedures (SOPs), supervision guidelines, and capacity-building packages for caseworkers and mentors, in alignment with Save the Children’s Steps to Protect common approaches.
The CM Specialist will support the Child Protection Technical Advisor by providing interim technical supervision to selected caseworkers, supporting the pilot of the CM data management system, conducting stakeholder consultations, and ensuring timely, high-quality deliverables.
Scope of Role
Reports to (Solid Line): Child Protection Technical Advisor
Staff Reporting to This Post:
Direct: N/A
Role Dimensions:
Works closely with all project case management teams across programmes.
Key Areas of Accountability
Technical Support & Supervision
Support the Child Protection Technical Advisor (CP TA) in providing technical assistance to project case management teams to ensure high-quality CM services.
Assist in providing technical supervision to CM supervisors, senior officers, and officers.
Deliver intensive on-the-job coaching and mentoring to CM supervisors, caseworkers, CM teams, and SCI partners.
Case Management Systems & Quality
Ensure CM services are implemented in line with Save the Children Egypt CM SOPs.
Review, update, and develop the Case Management and Mentorship SOPs.
Conduct regular reviews of high-risk cases across projects.
Support the review of CM quality benchmarks for selected projects.
Facilitate internal CM case conferences across projects.
Capacity Building & Learning
Review and update CM capacity-building packages for caseworkers, mentors, and partner organizations.
Facilitate trainings related to CM interventions.
In coordination with the MEAL team, provide unified guidance on reporting child protection trends.
Data, Coordination & Reporting
Support the pilot implementation of the CM data management system.
Review CM reports and analyze child protection trends.
Participate in relevant coordination platforms.
Inform the CP TA of challenges, risks, and contextual issues affecting implementation.
Monitoring & Field Engagement
Conduct regular field visits to monitor activity quality.
Ensure mainstreaming of Child Safeguarding policies in all activities and documentation.
Ensure adherence to SCI policies and procedures to enhance operational efficiency.
Emergency Response
Promote children’s rights and protection during emergencies in line with humanitarian principles.
Support SCI emergency responses with flexibility and readiness when required.
General Responsibilities
Demonstrate leadership and compliance with Save the Children policies related to:
Safeguarding
Code of Conduct
Health & Safety
Equal Opportunities and Diversity
Behaviours (Values in Practice)
Accountability
Takes responsibility for decisions, efficient resource management, and results.
Holds teams and partners accountable while supporting performance improvement.
Ambition
Sets challenging goals and encourages continuous professional development.
Thinks strategically with a future-oriented, global perspective.
Collaboration
Builds strong internal and external partnerships.
Values diversity and fosters an inclusive, respectful work environment.
Creativity
Encourages innovation and responsible risk-taking.
Integrity
Demonstrates honesty, transparency, and the highest ethical standards.
Qualifications
Bachelor’s degree in development-related fields (Master’s degree preferred).
Minimum 5 years’ experience in child protection case management.
At least 2 years in supervisory roles.
Experience & Skills
Strong interpersonal, communication, writing, problem-solving, and organizational skills.
Extensive experience in training development and delivery (CP, CM, mentoring).
Solid knowledge of Child Protection and GBV principles, SOPs, and humanitarian standards.
Fluency in English and Arabic (spoken and written) required.
Experience working with refugee and marginalized communities is essential.
Strong understanding of the refugee context in Egypt and related cultural and political sensitivities.
Strong commitment to Save the Children’s values and policies.
Additional Responsibilities
The duties listed are not exhaustive. The post holder may be required to undertake additional responsibilities appropriate to their skills and experience.
Equal Opportunities
This role will be carried out in accordance with SCI Equal Opportunities and Diversity policies.
Safeguarding
Save the Children is committed to child safeguarding. The recruitment process includes rigorous background checks to ensure child protection.
Staff Safeguarding
The post holder must comply with SCI anti-harassment policies.
POSTULER
Health & Safety
All duties must be performed in compliance with SCI Health and Safety policies and procedures.
JD Written by: HA
Date: 24 November 2025
JD Agreed by:
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Updated by:
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Evaluated:
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